Safe travel and working abroad is a shared responsibility

As a director or manager in (academic) education, safety is your primary responsibility. However, monitoring students abroad is challenging. Therefore, they must be able to take responsibility for their own safety.

In this practical workshop, your students will learn how to handle dangerous situations abroad.

Target group

The workshop is intended for students travelling to green and yellow areas.

The purpose of the workshop

Students become aware of the risks to their personal safety and learn skills to deal with them.

This is achieved by:

• Raising awareness and reducing risks to personal safety
• Tips and tricks for travelling (preparation)
• Personal development in dealing with aggression and setting personal boundaries

Topics

• Your policy
• Risk analysis
• Personal risk profile
• Briefing & local security knowledge
• Health
• Communication
• Finance & insurance
• Embassy
• Transport & accommodation
• Crime
• Dealing with aggression (robbery drill)
• Setting personal boundaries (drill)

Methods

During the workshop, we use various methods to engage students in the learning process and thus ensure active participation and personalisation of the learning experience:

• Interactive sessions that take into account the student’s level of experience.
• Graphic facilitation makes it possible to visualise topics and explain the context (photos, videos and drawings).
• Practical exercises in which risky situations are simulated. Students experience these situations and learn how to deal with them effectively.

Express HEAT

Some of your partners and their employees live and work in complex and high-risk areas, and you want to ensure that they return home safely every day.

Your national and local employees need to be self-reliant when they find themselves in a dangerous situation. That is why you want to ensure that your employees receive the best possible safety training.

A small team of CSD trainers will come to your location to deliver the Express HEAT course to frontline employees.

This training is tailored to the specific security context and draws on the experiences of the participants. These experiences serve as the main source for successful training. We ensure that this local security knowledge is shared with all participants.

Our HEAT courses are recognised as one of the best safety training courses for high-risk areas. If you decide to train your staff in our Express HEAT, you can be sure that you have done your utmost to prepare them for potentially dangerous situations.

Crisismanagement

Imagine: one of your colleagues has been involved in a serious incident in an operational environment abroad.

As a member of a crisis management team, you are expected to provide care and support to your colleague. Are you up to the task?

To ensure that your team is well prepared, we offer Crisis Team Training. During this training, your colleagues will learn about their roles and responsibilities, as well as the basic principles of crisis management.

This training forms the basis for the Crisis Simulation.

The Crisis Simulation makes your colleagues aware of their specific responsibilities and improves their skills in dealing with a crisis.

In addition, these exercises offer the opportunity to test the crisis plan in different situations. In this way, the plan can be improved based on the lessons learned, even before a real crisis occurs.

Crisis Team Training

A crisis is managed most effectively when all team members have a solid theoretical foundation in crisis management.

During the Crisis Team Training, you will learn about your role and responsibilities, as well as the fundamentals of crisis management.

Topics

• The basics of crisis management
• The role and powers of the Crisis Management Team (CMT) within the organisation
• The difference between an incident and a crisis
• The characteristics of a crisis
• When to set up a CMT
• The roles and responsibilities of team members
• Identifying and understanding the role of external stakeholders
• The tools and procedures for crisis management
• How to organise an effective first and second meeting

Crisis Simulatie Table-top

The Crisis Simulation enables employees with crisis management responsibilities to practise procedures and learn how to deal with crisis situations.

It makes colleagues aware of their specific responsibilities and strengthens their ability to act appropriately in a crisis. The table-top exercise offers the opportunity to test the crisis plan in different scenarios, so that this plan can be improved based on the insights gained.

The Crisis Simulation Table-top is a “desk-top” exercise and is recommended for new teams or teams with new members.

Build trust

In our Family Support Masterclass, you will learn how to build and maintain relationships and trust with family members.

This will enable you to keep family members engaged and up to date, and will prevent them from pursuing separate and counterproductive initiatives.

Knowledge & Skills

• Being better prepared for any sort of crisis
• Reducing the chance of losing the family’s support
• Reducing the possibility of litigation
• Identifying skills for a family support plan
• Awareness of psychosocial interventions
• Facilitating organizational and personal recovery

Method

This masterclass is based on role-playing and interaction in simulations of real-life scenarios, from which you will learn and practice the skills needed to provide family support.

A safe learning environment is maintained at all times.

Language: English
Duration: 1 day
Venue: Global

About the trainer

Sue Williams (QPM) completed 32 years Metropolitan police service in 2008. For the final five years of her career, she was Head of the Hostage Crisis Negotiation Unit at New Scotland Yard. At the highest level, she has been an active contributor to the UK government’s crisis response process, in cases of kidnap/abduction of UK citizens overseas.

Prior to that posting she also formed part of the Royalty Protection Group senior management team working from Buckingham Palace.

Suzanne qualified as a UK National Police Hostage Negotiator 25 years ago, in that time she has contributed to the successful resolution of hundreds of kidnaps, hostage situations and sieges on the streets of London, the high seas and has returned former hostages home from many parts of the world.

Sue is a very experienced Senior Investigator for kidnaps and was awarded the Queen’s Police Medal; in the Queen’s Birthday Honors in 2003, this was in recognition of her commitment to the fields of kidnap, negotiation and saving of life.

Due to her extensive experience in these areas, she is called upon to assist and advise many foreign governments, organisations and security agencies experiencing similar crimes in action overseas.

Sue is an active Trustee and voluntary responder contributing to “Hostage UK”, a registered charity that supports families during and after the ordeal of a kidnap.