Crisis Negotiation Workshop

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This one day workshop aims to equip negotiators to deal with the first contact with perpetrators during a crisis.


Imagine yourself answering a phone call from a kidnapper. Do you feel confident enough to deal with such a call effectively? INGOs that are active in high-risk areas form an easy target in an increasing number of kidnappings around the world. Fortunately, kidnappings can be dealt with appropriately when those who receive incoming calls, for instance duty officers, centralists and emergency desk operators, are well prepared and confident enough to handle the first call. Our Crisis Negotiation Workshop equips call handlers with sufficient insights and skills, in order to respond adequately, thus creating the key to a successful outcome.


Your trainer, Heidi A. Nieboer – Martini, is an expert in the field of crisis negotiation and will share her best practices. In addition, there will be role playing and interaction in multiple practical exercises with an actor. From this you will learn and practise skills to handle a first call. A safe learning environment is maintained at all times.

Knowledge & Skills

·         Determining where a phone call might come in
·         Basic negotiation skills
·         Insight into negotiation process

Further information

Language: English
Duration: 1 day
Venue: The Hague, the Netherlands


Please feel free to contact us for more information.
All those who might receive incoming calls, e.g. emergency desks, duty officers, centralists.
09.00 – 12.00   Tips and tricks on how to negotiate
13.00 – 17.00   Practical exercises
  • € 449,- Including course materials, lunch, coffee/ tea (VAT is not applicable).
There are no dates to apply to at the moment.

Heidi A. Nieboer-Martini
(MA in Police Negotiation, Charles Sturt University Australia) is a chief inspector of police. She is working as a trainer/behavioral scientist at the Netherlands Police Academy.
Heidi started her 4 years of Police Management Training in 1988, after which she fulfilled numerous operational management functions, varying from departments of community policing to financial investigation. She has been a part-time police negotiator since 1999, and from 2005 to 2012 she has been working full-time as an expert in negotiation strategies for the Department of Special Interventions of the Dutch National Police. Her expertise focused on negotiating with terrorists. She was the initiator and the coordinator of the Dutch Counter Terrorism Negotiators and she played an active role in different international partnerships in relation to this topic.

She is the first author of:

  • Far and Away: Police Negotiators on Overseas Deployments. Negotiation and Conflict Management Research, Volume 5, number 3 (2012). p. 307-324. Heidi A. Nieboer-Martini, Adam Dolnik, Ellen Giebels.

And because of her expertise she was asked to write a recommendation on the cover of two books:

  • Negotiating Hostage Crises with the New Terrorists (2008). Adam Dolnik.

  • Aanpak van Radicalisme. Een psychologische analyse (2010). Arjan de Wolf en Bertjan Doosje.

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